Patient Terms of Use
Rules for using the patient app
Your health care practice (your "Practice") offers this mobile application (the "App") through Nuvanei Health, the technology company that operates the App on your Practice's behalf. These Terms of Use (these "Terms") are an agreement between you and Nuvanei Health about how you may use the App. Your care itself, and your relationship with your Practice, are governed by your Practice, not by these Terms.
In an emergency, call your local emergency number immediately. The App is not monitored around the clock and must not be used to report emergencies.
1. Who May Use the App
1.1 You may use the App if you are a patient of a Practice that uses Nuvanei Health and you have been invited by that Practice, and you are at least eighteen (18) years old or your account was created at the direction of your Practice and your parent or legal guardian.
1.2 You may use the App only for your own care, or for the care of another person when your Practice has set up that access and you are legally authorized to act for that person.
2. Your Account
2.1 You may sign in with an email address and password or with a Google account. Keep your credentials private, do not share your account, and sign out on shared devices.
2.2 Tell your Practice promptly if you believe someone else has accessed your account. You are responsible for activity that occurs under your credentials until you do.
2.3 Your Practice administers your access and may deactivate it at any time. You may stop using the App at any time; your health record remains with your Practice, and you may request copies from your Practice under your rights as a patient.
3. What the App Does and Does Not Do
3.1 The App lets you view your care plan and results, record check-ins and symptoms, message your care team, manage appointments and, if your Practice offers it, make payments.
3.2 Information in the App, including laboratory results, explanations, reference or "optimal" ranges, care-plan steps and supplement schedules, is provided by your Practice for your care. Nuvanei Health does not provide medical advice, diagnosis or treatment, and nothing in the App replaces the advice of your clinician.
3.3 Messages you send are delivered to your Practice and may be read by members of your care team and authorized staff. Response times are set by your Practice. Do not rely on the App for anything urgent.
3.4 Some content is prepared with the help of software and reviewed by your care team before you see it. The AI Disclosure & Consent explains this in detail and describes your choices.
4. Acceptable Use
You agree not to: (a) use the App for anyone other than yourself or a person you are authorized to act for; (b) upload content that is unlawful, abusive or infringes another person's rights; (c) attempt to access another person's information; (d) interfere with, probe or overload the App; (e) copy, modify or reverse engineer the App; or (f) use the App in any way that violates applicable law.
5. Notifications and Messages
The App may send push notifications about appointments, messages and results, and, if you opt in, email or text reminders. Notifications never include health details; you must sign in to see them. You can change notification settings in the App or on your device. Standard message and data rates from your carrier may apply.
6. Payments
If your Practice offers payments through the App, payments are processed by a licensed payment processor under its own terms. The App shows the status reported by the processor and never stores your full card number. Questions about charges should go to your Practice.
7. Your Content
Information you enter into the App is part of your health record with your Practice. As between you and Nuvanei Health, you keep all rights in it. Nuvanei Health processes it only to operate the App for your Practice, under the Business Associate Agreement between Nuvanei Health and your Practice and the Patient Privacy Notice.
8. Intellectual Property
The App, including its software, design and content provided by Nuvanei Health, is owned by Nuvanei Health and its licensors. These Terms give you a personal, non-transferable right to use the App for the purposes described here and no other rights.
9. Disclaimers and Limitation of Liability
9.1 THE APP IS PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, NUVANEI HEALTH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE APP, AND IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE APP.
9.2 Nothing in these Terms limits any liability that cannot be limited by law, or your Practice's responsibilities to you as your health care provider.
10. Changes, Termination and Contact
10.1 Nuvanei Health may update these Terms by publishing a new version in the App; you will be asked to review material changes before continuing.
10.2 Nuvanei Health may suspend or end your access where necessary to protect the App, other users or your Practice, or when your Practice's subscription ends.
10.3 These Terms are governed by the laws of the State of [State]. Questions about these Terms may be sent to [support email]. Questions about your care or your health information should go to your Practice.
This document is a pre-release draft provided for review and has not yet been approved by legal counsel. A final version will be published and, where required, re-acceptance requested.