Patient Privacy Notice
Your health care practice (your "Practice") provides this mobile application (the "App") through Nuvanei Health, a technology company that operates the App on your Practice's behalf. This notice explains how the App works, how your information is protected, and the terms that apply to your use of it.
1. Your Practice Is Responsible for Your Care
The App is a way to communicate with your Practice, follow your treatment plan and manage appointments and payments. Your Practice, not Nuvanei Health, provides your health care. Nuvanei Health does not give medical advice.
In an emergency, call your local emergency number immediately. Do not use the App to report emergencies; messages are not monitored around the clock.
2. Your Health Information
2.1 Your health information is protected by the Health Insurance Portability and Accountability Act (HIPAA) and by your Practice's Notice of Privacy Practices, which your Practice will provide to you. Nuvanei Health handles your information only as your Practice's business associate under a written agreement that requires it to safeguard your information and to use it only to provide the App and related services.
2.2 Your Practice can see what you record in the App, including supplement and lifestyle check-ins, symptom logs, vitals, messages, documents, appointment bookings and payments, so that your care team can use that information at your visits.
2.3 Nuvanei Health uses technical safeguards including encryption, separate storage for each practice, access controls and audit logging. Messages, results and other health details are shown only after you sign in; notification previews on your device never include health information.
3. Information Collected by the App
In addition to the health information described above, the App collects technical information needed to operate securely: device type, operating system version, app version, network address and sign-in activity. Nuvanei Health does not sell personal information and does not use it for advertising. The App does not collect your precise location.
4. Changes and Contact
This notice is made available to you in the App and on Nuvanei Health's website; it does not require your signature. The Patient Terms of Use and the AI Disclosure & Consent, which you accept separately, describe your account, messaging, payments and the use of assistive software. Nuvanei Health may update this notice; material changes will be shown in the App. Questions about your health information or your Practice's privacy practices should go to your Practice. Questions about the App itself may be sent to [support email].
This document is a pre-release draft provided for review and has not yet been approved by legal counsel. A final version will be published and, where required, re-acceptance requested.
